Our Privacy Policy

At Civic Buddy, your privacy and trust are extremely important to us. This Privacy Policy explains in detail how we collect, use, and safeguard your personal information when you use our platform to report civic or municipal issues. By accessing our services, you agree to the practices described below.

1. Information We Collect
We collect only the information necessary to provide and improve our services:

Personal details such as your name, email address, or phone number (if you choose to provide them).
Location information to accurately forward your report to the correct government authority.
Details about the issue being reported, including photos or descriptions.
Technical data like browser type, device type, and IP address for security and optimization purposes.

2. How We Use Your Information
The information you provide is used strictly for the following purposes:

To forward your report to the relevant government body or authority.
To keep you updated about the status of your complaint.
To improve the efficiency, accuracy, and reliability of our platform.
To maintain security and prevent misuse of the platform.

3. Data Sharing
We do not sell, rent, or trade your personal data with third parties for marketing purposes. However, your information may be shared:

With the appropriate government authorities to address your report.
With trusted service providers who help us operate and improve our platform (under strict confidentiality agreements).
If required by law, regulation, or legal process.

4. Data Security
We use industry-standard encryption and security measures to protect your data. While no system is completely secure, we regularly update our infrastructure and practices to minimize risks and ensure your information is protected against unauthorized access.

5. Your Rights
You have the right to:

Access and review the personal information you have shared with us.
Request corrections or updates to your information.
Request deletion of your data, subject to legal and operational requirements.
Opt out of receiving non-essential notifications or emails.

6. Changes to This Policy
Civic Buddy may update this Privacy Policy from time to time to reflect changes in laws, technology, or our practices. The latest version will always be available on our website, and significant updates will be communicated to users.

7. Contact Us
If you have any questions, concerns, or feedback regarding this Privacy Policy, please contact us at:
support@civicbuddy.org